Vexel Finance Passport Support
Support information for the Android application pk.vexel.financepassport.
Technical support
For technical questions about Vexel Finance Passport, contact contact@vexel.pk.
When reporting an issue, include the app version, Android version, device model, and a concise description of what happened. Do not send financial records, passwords, PINs, backup passwords, bank credentials, tax credentials or other unnecessary sensitive information.
Local data model
Vexel Finance Passport does not use a Vexel online account for your financial records. Core data is stored locally, so Vexel support cannot view, retrieve or remotely repair the financial records stored only on your device.
Before troubleshooting
- Keep the application and Android operating system updated.
- Do not uninstall the app or clear app storage before preserving any information you need.
- Use the application's export or encrypted portable-backup functions where appropriate before destructive troubleshooting.
- Keep backup passwords secure; Vexel Consultants may be unable to recover a backup without its password.
Privacy and deletion
Local records can be removed using available in-app deletion controls, the app's delete-all-data function, Android app-storage controls, or by uninstalling the application. Copies previously exported or backed up outside the app must be deleted separately from the location where you saved them.