Vexel MedSIMS Support
Support information for the Android application pk.vexel.medsims.
Application support
For technical questions relating to the Vexel MedSIMS Android application, contact contact@vexel.pk.
When reporting a technical problem, include the application version, Android version, device model and a concise description of the issue. Do not send passwords or unnecessary sensitive documents.
Institutional account support
Accounts are issued or authorized by participating institutions. Questions about account activation, official academic information, role assignments, corrections, deactivation or eligible record deletion should normally be directed to the institution that issued the account.
Sign-in and security
- Vexel MedSIMS does not provide public self-registration.
- The Android application does not store your MedSIMS account password.
- Authenticated session information may be stored using protected Android storage mechanisms.
- Logging out clears locally stored authentication session information used by the application.
- Communication with the MedSIMS service uses HTTPS.
Official records
Academic, examination, attendance, financial and other institutional information shown in MedSIMS may form part of official institutional records. Vexel support cannot independently alter an institution's official records without the applicable authorization or workflow.